On-call

Escalation chain

If the primary does not acknowledge a SEV1 within 10 minutes, the secondary is paged. If the secondary does not acknowledge in a further 10 minutes, the operations lead is paged.

1. 1
   Primary on-call

   alex.chen · Pager + SMS
   Immediate
2. 2
   Secondary on-call

   sam.patel · Pager + SMS
   +10 min
3. 3
   Operations lead

   rita.olsson · Pager + Phone
   +20 min